Privacy Policy

This document contains the information recorded and collected by Muslim Souls and how the information is used.

Please feel free to contact us if you have any additional questions regarding our privacy policy or if you would like additional information.

The privacy policy applies to our online activities and is ordained on visitors or users of our website and application regarding information that is collected and shared in Muslim Souls. This privacy policy does not apply to any information that is collected through channels other than this particular website or application.

Consent

You hereby consent to our privacy policy through the use of this application or website and agree to its terms and conditions.

Information Collected by Muslim Souls

All the information required to be provided by you and its reasoning will be clearly stated when prompted for your personal information. By contacting us directly we may be able to collect any further information about you including your phone number, name, email address, and the content of any files or attachments you share with us that you freely provide.

How we would use your information:

We collect this information so that we can better understand your needs so that we can provide you with the best service, particularly for the reasons listed below:

• Internal bookkeeping including account information.
• For the process of analysis to look for a match.
• To provide our response when receiving any complaints, security concerns, and more.
• To detect and prevent any criminal activity.
• To send promotional emails or any other useful information through the email address provided by you.

Withdrawing Consent:

You have the right to withdraw consent for us to use your data at any time. A lot of the information in this privacy policy is not based on your consent therefore whenever we are legally permitted, we may continue the usage of your data.

Account Deletion

a. Delete Your Account Through the App

Users may delete their Muslim Souls account directly within the mobile application by:

a. Delete Your Account Through the App

Users may delete their Muslim Souls account directly within the mobile application by following these steps:

• Go to the More tab
• Click on Settings
• Navigate to the Delete Account section
• Press Delete Account
• Select a reason for deleting the account from the provided list
• A confirmation pop-up will appear
• Confirm the deletion request

Once confirmed, your account and associated profile information will be permanently deleted within 7 working days, except where retention is required for legal, safety, or regulatory purposes.

b. Request Account Deletion via Email

If you cannot access your account, you may request deletion by emailing us at:

info@muslimsouls.com

Please include the following details:

• Your full name
• Your registered email address
• Your phone number (if applicable)
• Subject line: "Account Deletion Request"

We may require identity verification before processing your request. Account deletion requests are typically processed within 7 working days.

Child Safety & Prevention of Sexual Abuse and Exploitation (CSAE)

Muslim Souls maintains a strict zero-tolerance policy toward child sexual abuse and exploitation (CSAE). Any form of content, behavior, or activity involving the sexual exploitation or abuse of minors is strictly prohibited on our platform.

• Users must be at least 18 years old to use the Muslim Souls platform.
• Uploading, sharing, or distributing content involving minors in a sexual context is strictly prohibited.
• Any accounts found engaging in such activities will be permanently suspended.
• We may report illegal activities involving minors to appropriate law enforcement authorities.
• Users are encouraged to report any suspicious or abusive behavior immediately.

If you encounter content or users that violate this policy, please report it immediately by contacting us at: info@muslimsouls.com

GDPR Compliance

Muslim Souls complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process personal data in accordance with applicable data protection laws to ensure transparency, fairness, and protection of your personal information.

• We collect personal data only for legitimate and clearly defined purposes.
• We implement appropriate technical and organizational measures to protect personal data.
• Users have rights including access, correction, deletion, restriction of processing, and data portability.
• We retain personal data only as long as necessary to provide our services or comply with legal obligations.

If you believe your data protection rights have been violated, you may lodge a complaint with the relevant data protection authority in your jurisdiction.